Service Activation Policy

FlowBrains LeadEngine is a digital service — there is no physical product shipped. This page explains how and when your service is activated and delivered after payment, in place of a traditional shipping policy.

1. Nature of Delivery

FlowBrains LeadEngine is delivered entirely online. Once your subscription is confirmed and payment is processed, our team begins configuring your automated lead follow-up system using the information and access you provide during onboarding.

2. Activation Timeline

System setup and activation typically begins within 2 business days of payment confirmation and onboarding information being received. Standard pilot/initial system builds (covering enquiry response, booking, and follow-up sequences) are typically completed and live within 7–10 business days, depending on the speed of access and information provided by the Client.

3. What Affects Timelines

Activation may take longer if there are delays in receiving necessary access (e.g., your existing CRM, calendar, or communication channels), incomplete business information, or back-and-forth required to confirm your specific workflow. We will keep you updated by email throughout setup.

4. Ongoing Service

Once live, your system runs continuously as part of your active monthly subscription. Any changes, additions, or fixes requested after go-live are handled as part of ongoing service, with response timelines confirmed during onboarding.

5. Contact

For questions about activation timelines for your account, email support@flowbrains.com or see our Contact page.